Responding to Complaint Letter

May 31, 2011


Sam Brown


Customer Care Department

Beta Products Limited

New Jersey


Ms. Alice Potter

345 B, Pleasant Villas

High Street

New Jersey

9th July, 2007.

Ref: Beta Product

Dear Ms. Potter,

At the outset, please accept my sincere apologies for the inconvenience caused to you because of the malfunctioning Beta Product.

As our regular customer, I am sure you understand that this has been a onetime mistake.   Our company is sending a replacement, which I am sure you will find to your satisfaction.

As a way of expressing our gratitude for your valuable feedback, I am enclosing a 20% Discount Coupon which you can utilize while buying any of our products in the future.

Looking forward to your continued feedback and support,

Thanking You,


Sam Brown

Encl: Discount Coupon


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