DAVID HARRIS
609 West Main Street
Albuquerque New Mexico, 87109
[Subject: Normally bold, summarizes the intention of the letter] -Optional-
Dear David harris,
We are sorry to hear that you were not completely satisfied with the body butter you purchased from our online shop. However, since a substantial portion has already been used, we can no longer give a full refund. We would like to offer you a 30% discount on any other item you would like to purchase, though. We hope you understand. we are looking forward to doing more business with you in the future.
Sincerely,
Ishaika smith