Jimy Ortan,
1234, West 67 Street,
Carlisle, MA 01741,
Cell:-(123)-456 7890.
[Subject: Normally bold, summarizes the intention of the letter] -Optional-
Dear Jimy nortan,
I have now been waiting for almost a month for the refund due to me. As you will no doubt recall I purchased a hedge trimmer from yourselves, which proved to be broken, and as such you agreed to a refund of the $99 purchase price. The delay is worrying although I would hope that it is purely a clerical error.
I have attached all the details about the hedge trimmer for your records, and look forward to receiving the refund so that I can purchase a new model by next weekend.
Sincerely,
Syril joe