I would hope that it is purely a clerical error

September 12, 2011

Jimy Ortan,

1234, West 67 Street,

Carlisle, MA 01741,

Cell:-(123)-456 7890.

[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear Jimy nortan,

I have now been waiting for almost a month for the refund due to me. As you will no doubt recall I purchased a hedge trimmer from yourselves, which proved to be broken, and as such you agreed to a refund of the $99 purchase price. The delay is worrying although I would hope that it is purely a clerical error.

 I have attached all the details about the hedge trimmer for your records, and look forward to receiving the refund so that I can purchase a new model by next weekend.

Syril joe

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