Money-back guarantee is good

September 7, 2011

Richard Anderson

1234, West 67 Street

Carlisle, MA 01741

(123)-456 7890.



[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear  Richard Anderson,

I would like to ask for a refund for the Miracle Home Cleaning Kit that I purchased from your company two weeks ago. Your advertisement promised that it would clean out all stains, however, after using it at home, I feel that it does not live up to my expectations. I believe that the money-back guarantee is good for a full three weeks after purchase. The receipt for my purchase is enclosed for your verification. Thank you very much.


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