courteous and knowledgeable,

July 22, 2011

David Harris

609 West Main Street

Albuquerque • New Mexico

Cell:- 237-409-0198
[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear David harris,

I want to commend Eric Freeman, the employee at the Department of Sanitation Permits Counter. He was able to answer some questions that I did not know the answers. And most important of all is that he was able to speed up the application process of my permit immeasurably. Staff like Mr. Freeman, who are courteous and knowledgeable, cannot be overvalued.

Henry fayol

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