1902, X Street, Madison Avenue
Los Angeles, CA-90001
[Subject: Normally bold, summarizes the intention of the letter] -Optional-
Dear Rony conard,
I appreciate that you were able to get my order to me sooner than expected. Unfortunately, the shoes that I received were not in the size, color or design that I ordered. I hope that you will be able to send me a refund on the amount I paid for the shoes as soon as possible. Please send the check to the address that you sent the package to. Thank you for your prompt action regarding this.