RANDY ORTAN
6901 West Main 26 Street
Urbana • Illinois, 61801
Cell: 257-409-8975
[Subject: Normally bold, summarizes the intention of the letter] -Optional-
Dear RANDY ORTAN,
There has been an error in your last billing but we are happy to inform you that it is in your favor! We received $320 from you but upon checking, your balance only totaled to $280. This means that there was an overpayment from you of $40.
Please let us know if you would rather have us send a check to refund the amount or credit it to your account instead, for next month’s bill. You can reach us at 333-3333. We appreciate your business with us. Thank you!
Sincerely,
Asha