RANDY ORTAN
6901 West Main 26 Street
Urbana • Illinois, 61801
Cell: 257-409-8975
[Subject: Normally bold, summarizes the intention of the letter] -Optional-
Dear RANDY ORTAN,
I feel terrible about the damage my elder brother did to your glass door. Mohan has delivered newsletters for 3 years and this is perhaps the first incident of breakage that has occurred. He feels terrible about this, and though he cannot undo his work, he would like to compensate by paying for the repair cost. You have been a wonderful customer for Mohan, and he would want to serve you in the coming future.
Sincerely,
Motega