We thank you for letting us know about

October 13, 2011

Richard Anderson

1234, West 67 Street

Carlisle, MA 01741

(123)-456 7890.


[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear Richard Anderson,

We thank you for letting us know about the faulty meter reading for which we had charged you. We sent an enquirer and he said that you were actually right. The 1st reading was actually not correct. The amount that you should actually had to be billed was $100. Please send the original bill for this mistake. We have corrected this thing that occurred in our own records

I am sorry for the error and the problems it might have caused you.


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