I went to the store to pick them up

August 28, 2011

Richard Anderson

1234, West 67 Street

Carlisle, MA 01741

Cell:-(123)-456 7890



[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear Richard Anderson,

When I ordered my pictures from your Dangerfield store the other day, I was told they would be ready this week. We are flying to my family’s house in New York this weekend and I had paid extra for double copies and a rush order. When I went to the store to pick them up, the clerk told me they were not ready. He also refused to refund me for the rush order.

I took my film, which was still in the bin at the store having never been picked up to be developed, and had it done at another store. I want a full refund. An apology from the clerk who worked the store wouldn’t be a bad idea. He was rude and actually laughed at my frustration.

I won’t be using your services again.


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