HENNERY SMITH
2365 S Mayfield Ave
Chicago, IL 60652
Cell: (123)-555-1234
[Subject: Normally bold, summarizes the intention of the letter] -Optional-
Dear Hennery smith,
Your return products were delivered today. I sincerely apologize that you weren’t happy with the moisturizer and toner from our skincare line. I am refunding your money. You should receive a check tomorrow as I’ve sent it next day mail.
I notice you did not send back the cleanser and mask. Does this mean you enjoyed them? If so, I keep those in stock at all times and would be happy to replenish your product at any time in the future.
Thank you and have a great day!
Sincerely,
Miachle peterson