Replacing the Iem

July 18, 2011


2365 S Mayfield Ave

Chicago, IL 60652

Cell: (123)-555-1234

[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear Henery smith,

I sincerely apologize for the defective camera you received. Upon closer inspection of the returned merchandise, I noticed there was no inspection sticker on the outside camera box. We are checking with the manufacturer to find out if the camera somehow missed its final inspection. I’m confident there is a plausible answer but I apologize if it caused you any difficulty.

I am replacing the original with a new camera that I have tested to my own high standards. Please accept it along with a complimentary carrying bag.

I hope you will consider us again in the future for all your picture taking needs.

George smith

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