Sample Letter of Complaint

Unfortunately, it is sometimes necessary to write a letter complaining about a purchase. The following sample letter of complaint shows how to address this situation.

Your Address
Your City, State, Zip Code

Date (MM/DD/YYYY)

Company Name
Consumer Complaint Division
Street Address
City, State, Zip Code

Dear [Company],

On September 4, 2007, I bought a Dell 19” flat-screen LCD color monitor, serial number BQR 5927631, at your store in [City, State], for $319.58.

The product does not function properly; it will not display any picture at all. I am very disappointed.

To resolve the problem, I would appreciate an exchange for an equivalent or better model, at no additional cost, or a refund of the $319.58. Enclosed are copies of relevant documents (the receipt, guarantees, etc.).

I look forward to your reply and to the resolution of my problem. I will wait ten days from the date of this letter before seeking help from a consumer protection agency or the Better Business Bureau. Please contact me by mail, at the above address, or by phone, at [phone number, including area code].
Sincerely,

Your Signature
Your typed name

 

Download Sample Letter of Complaint In Word Format

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