Happy-customer policy

July 17, 2011



[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear Ishita,

Thanks for your idea of a “customer helper”. As I am the head of the sales dept. I have decided to implement your excellent idea straight away by assigning a sales rep to every customer who asks us about home improvement. We think that all our customers will be happy with the new level of service.

When next you come to your local store, you will be greeted by an employee who can help you review your home improvement needs and assign the most knowledgeable salesperson to your service. You are probably aware of our happy-customer policy and we are very happy to implement an idea like yours that will help us serve all customers more effectively.

As our stores flourish, we know that the managers of each store will be grateful for all customers like you who have helped them improve their service to all.


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