Before anything else, we’d like to extend

October 28, 2011


6901 West Main 26 Street

Urbana • Illinois, 61801

Cell: 257-409-8975

[Subject: Normally bold, summarizes the intention of the letter] -Optional-


Before anything else, we’d like to extend our sincerest apologies for any disruptions we might cause to your . We have been working double-time to meet all of our deadlines, but one of our machines has broken down and the remaining ones just could not handle the extra load. As such, we will have to move our delivery date from April 13 to April 15.

Again, we are very sorry if this causes any problems for you. We are willing to waive the delivery charge in an effort to lessen the burden this may cause. If, however, you decide that you would no longer wish to complete this transaction, kindly get in touch with use within 48 hours. Thank you so much for your consideration.


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