I really apologise that you did not receive

October 20, 2011

Joseph Hall
1902, X Street, Madison Avenue,
Los Angeles, CA-90001
(123) 456-7890

[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear Joseph Hall,

“I really apologise that you did not receive the furniture as you might have expected. We have been getting very huge orders, and it has been a tough time to service them with equal priority every time, and therefore the delay occurred.

To reduce such instances, we have started roping in new staff. I shall be sending the furniture at 8 a.m sharp tomorrow. I apologise again for the inconveniences it might have caused you, and look forward to your continued patronage.



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