We are really sorry for the mistake that occurred

October 20, 2011

Richard Anderson

1234, West 67 Street

Carlisle, MA 01741

(123)-456 7890

 

 

 

[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear Richard Anderson,

 

We are really sorry for the mistake that occurred in the last order we processed for you. To correct the mistake we are now sending a $10 coupon that might help you to buy a new dress at a cheaper price. We shall try that there is no such incidence occur

 

Sincerely,

Abina

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