Austin Parker,
1234, West 67 Street,
Carlisle, MA 01741,
(123)-456 7890
[Subject: Normally bold, summarizes the intention of the letter] -Optional-
Dear Austin Parker,,
Having just had a chip in my windscreen repaired by Smithy’s of York, I was surprised to receive your correspondence of June 2 stating that you would not be paying for the work. The reason stated is that Smithy’s is not approved by yourself to carry out the work. Having scrutinized my insurance policy I have yet to see where it states that there is an approved list of company’s that can complete the work for yourself. In fact I was expressly informed by Smithy’s that they carried out work for customers of York Insurance pretty much every day of the week.
This being the case I would ask you to approve the insurance claim that I have submitted and forward the payment to Smithy’s of York as per my original instructions. If you could provide me with the complete list of your approved mechanics and repair shops it would be much appreciated. I thank you in advance for your help with this issue.
Sincerely,
Ackley