We would like to say sorry for the error

October 14, 2011

Justin Holloway

XYZ Company

1234 Archer Road

Gainesville, Fl 32607

[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear Justin Holloway,

We would like to say sorry for the error made on your order. We unintentionally sent you a queen-size bed sheet instead of your original order of a king-size fitted sheet. Upon realizing our mistake, I right away arranged for your order to be shipped to you. It will reach your office 7 days from today, April 30. Kindly send back the queen-size bed sheet to us using the enclosed pouch with our address on it. As our way of making up for this inconvenience, we have also included a discount coupon. Thank you for bearing with us.



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