Jimy Ortan,
1234, West 67 Street,
Carlisle, MA 01741,
(123)-456 7890.
[Subject: Normally bold, summarizes the intention of the letter] -Optional-
Dear Jimy Ortan,,
We regret to inform you that the toaster you bought performed in an unexpected way. We maintain a strict quality check on our items, so it is quite possible that you may be able to resolve the problem yourself.
If you find the bread not moving down, you may easily rotate the screw located at the bottom a little bit. If this does not resolve the issue, you may bring the toaster to your nearest outlet to get it completely changed, or take your money back. The Xin toaster you bought should be giving you delightful years of tension free service.
Sincerely,
Kalman