We are really sorry for the mistake

October 13, 2011

Justin Holloway

XYZ Company

1234 Archer Road

Gainesville, Fl 32607,

[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear Justin Holloway,

We are really sorry for the mistake that occurred in the last order we processed for you. To correct the mistake we are now sending a $10 coupon that might help you to buy a new dress at a cheaper price. We shall try that there is no such incidence occur

Sincerely,

Kemenes

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