John Harrison
1234 Main Court
Santa Cruz
CA, 95060
Cell: 257-777-8989
[Subject: Normally bold, summarizes the intention of the letter] -Optional-
Dear John Harrison,
I would like to express my deepest apologies for the rude treatment you received from one of our work-men. It is extremely unwanted from our employees to behave in an impatient manner when you were purchasing your goods. I understand that this can be rather hurting as the person should have been rather serving you, thank showing you disrespect.
The concerned employee has been put to probation and has been warned about her job in case something similar is repeated again. We treasure your continued patronage and expect you to receive our most sincere apologies about the same.
Sincerely,
Briac