I really apologise that you did not receive

October 13, 2011

Alyssa Bethenny Lachey
56 Thomas Apartments, Happy Street, New York, 52364
649-458-7799
[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear Alyssa Bethenny Lachey,

 

I really apologise that you did not receive the package as expected. We have been getting very huge orders, and it has been a tough time to service them with equal priority every time, and therefore the delay occurred. To reduce such instances, we have started roping in new staff. I apologise again for the inconveniences it might have caused you, and look forward to your continued patronage.

 

Sincerely,

Miksa

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