This is the second time your bank has made such a mistake

October 6, 2011

Mary Johnson Gray

27 Happy colony, Dallas, Texas 75326

Tel. No: 123-649-88877

Email Address:[email protected]


[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear Mary Johnson Gray,

Much to my surprise, I received a letter of insufficient funds in the mail today. I immediately went to check my records. The alleged day of discrepancy was Monday, October 9th. I made a deposit on that morning at 10am, clearly before the 3 o’clock close of business.

I would like to set up a time with the bank manager to show him my deposit slip and to recoup the fees that were incorrectly charged to my account.

This is the second time your bank has made such a mistake. The first time I had to negotiate to get the fees back even though the bank acknowledged their mistake. I am certain that will not be the case this time.

I look forward to our meeting and I trust that I will not have this problem again.



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