This is to confirm our order

September 30, 2011


609 West Main Street


New Mexico, 87109

[Subject: Normally bold, summarizes the intention of the letter] -Optional-


This is to confirm our order for 10 boxes of fabric softener. I sent the order form online two days ago, the 15th of March. My reference code is 567-007-12.

I hope that alongside our order you have also received the complaint we filed regarding the quality of the materials we ordered last month. The boxes of bleach had water damage and although you have refunded us the agreed upon 25% for this kind of issue, we would also like to reiterate our request to complete payment only upon the receipt of our order and after doing a manual check of its integrity. We hope for your fair consideration of our request as we are looking forward to continued business with you. Thank you.



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