Qualified technician to resolve the problem

September 18, 2011

Mary Smith

69 N. Grant Street,

Mid Lake City, California 84301

Cell 🙁 988) 598-1331




[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear  Mary smith

We were extremely grateful when you agreed to deliver a dishwasher the next working day, instead of leaving us waiting for a week. It seems though that in your haste a damaged machine was delivered. The door of the dishwasher will not close, no matter how much pressure is put on it. I have enclosed a small video clip to show the trouble I am having. I would appreciate it if you can send out a qualified technician to resolve the problem as soon as is physically possible.



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