I would anticipate you turning up

September 16, 2011

Richard Anderson

1234, West 67 Street

Carlisle, MA 01741

Cell:-(123)-456 7890.

[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear Richard Anderson,

Initially we were overjoyed when we managed to hire your company to fix our roof, after our original contractor went out of business. Your roofing crew arrived when they were supposed to and they fixed the roof extremely quickly.

I now know how they managed to be so quick however. Last weeks storms have managed to dislodge a number of the new shingles that had been fitted to the roof. I decided to look at the roof myself and the standard of work is truly shocking. The shingles that had been replaced all still have their plastic backings attached. How is the adhesive supposed to stick the shingles down with this covering still in place? Also most of the shingles are only been held in place by a single nail.
Our contract clearly states that the work undertaken is guaranteed for a year, so I would anticipate you turning up and fixing your poor workmanship immediately. The storm season is upon us and so I expect a response to this letter before August 1. I hope that this letter is all the action I need to take, in order to see your work repaired, although I am willing to take it further if necessary.


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