HENNERY SMITH
2365 S Mayfield Ave
Chicago, IL 60652
Cell: (123)-555-1234
[Subject: Normally bold, summarizes the intention of the letter] -Optional-
Dear Hennery smith,
We regret to tell you that your account with Max International has been shut down. This is because you have consistently missed your payments. In 2002, your payments from January to April were all late by a period of 20 days and you did not pay entirely in the next few months.
Maybe this delay is caused by your financial problems. As you are an old customer, we wish to resolve this issue with you face to face. Please call someone at the customer service at 111-222-111 and talk to Jill Mary and arrange a schedule for payment.
We wish to continue working with you and hope to maintain a healthy relationship once this issue is resolved. We appreciate your doing business with us and hope we can continue doing so in the future.
Sincerely,
Riachele