Rony Conrad
1902, X Street, Madison Avenue
Los Angeles, CA-90001
Cell:-(123) 456-7890
Subject: Normally bold, summarizes the intention of the letter] -Optional-
Dear Rony Conrad,
We apologize for sending you a defective magazine. We have always been sending correct copies of the magazine but somehow you received a bad magazine. We are making sure that we send you a replacement right away. Ring us at 22-2222 if there is an issue with the delivery. We are thankful for your continued patronage.
Sincerely,
Oey joe