We are thankful for your continued patronage

August 10, 2011

Rony Conrad

1902, X Street, Madison Avenue

Los Angeles, CA-90001

Cell:-(123) 456-7890



Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear Rony Conrad,

We apologize for sending you a defective magazine. We have always been sending correct copies of the magazine but somehow you received a bad magazine. We are making sure that we send you a replacement right away. Ring us at 22-2222 if there is an issue with the delivery. We are thankful for your continued patronage.

Oey joe

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