John Harrison
1234 Main Court
Santa Cruz • CA, 95060
Cell: 257-777-8989
[Subject: Normally bold, summarizes the intention of the letter] -Optional-
Dear John harrison,
First of all, we’d like to thank you for getting touch with us. However, we regret to inform you that we cannot replace the wallpaper we sent last week. Our policy states that replacements will only be issued if the product has not been damaged and is kept in its original packaging. Upon inspection, we noticed that the wallpaper was removed from its sealed package and already has some smudges. As such, we can no longer honor your request. We can only give you a 20% discount on your next purchase. Thank you for your consideration.
Sincerely,
Kerry