Box has already been damaged

July 20, 2011

Justin Holloway

XYZ Company  1234

Archer Road Gainesville

[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear Justin Holloway,

First of all, I would like to thank you personally for doing business with XYZ Electronics. I am sorry to hear that you are not happy with the universal charger that you purchased three weeks ago. However, you were given the chance to test it before you paid for it, so we are sure that you were able to see the color of the wiring. We regret to inform you that we cannot provide you with a replacement just because the color is not to your liking. Furthermore, the box has already been damaged, so we cannot take it back again. I hope that you understand our reasons for not replacing the item. Thank you very much for your consideration.


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