81, North 54 Street,
Clewiston, Florida, 03247,
[Subject: Normally bold, summarizes the intention of the letter] -Optional-
Dear Samantha Drew,
We would offer our thanks for the way that you handled our insurance claim following last week’s visit to your hospital. As we do not live in this state we were extremely worried that we would be unable to complete the insurance forms needed for the treatment. Your excellent staff though are a credit to your hospital. They helped us complete the paperwork allowing us to continue with our trip in next to no time. We have enclosed a small token of our appreciation and would ask that the chocolates be handed to the relevant staff.