1234 Archer Road
Gainesville, Fl 32607
[Subject: Normally bold, summarizes the intention of the letter] -Optional-
Dear JUSTIN HOLLOWAY
The care that you took in assisting all of our guests get to their seats was more than we expected from your theater staff. Ensuring that there was a canopy set up in the car park ensured that our guests were not soaked during that sudden downpour and it was appreciated by both our guests and ourselves. It is this care that has ensured that you have such a good reputation.