2365 S Mayfield Ave
Chicago, IL 60652
[Subject: Normally bold, summarizes the intention of the letter] -Optional-
Dear THOMAS DICKENS,
I was pleased to receive your suggestion on how to make our delivery system more efficient. I agree wholeheartedly that we should be embracing modern technology and know that it will help improve our performance. It is obvious that you have done a great deal of research on the matter and would appreciate the chance to talk your ideas through with you. As such my assistant will be calling in order to make an appointment.
I have always strongly believed that as a company we should always listen to our members of staff, and it is something that I feel makes the firm a great one to work for. Your ideas seem particularly relevant to the improvement of our business and I know that we can improve our customers’ experiences in adopting it.