1234 Archer Road
Gainesville, Fl 32607
[Subject: Normally bold, summarizes the intention of the letter] -Optional-
Dear JUSTIN HOLLOWAY
I would like to pay off the balance on credit card #23901876 and cancel the account. My records indicate that the payoff is $342.90. You will find a check enclosed for that amount.
I am also requesting that you send a letter stating that the account is closed and the balance is $0.
In the future, consider training your customer service employees to be a little more helpful and a lot less sarcastic. A woman by the name of Ellen Freed just cost you our account.