I would like to pay off the balance on credit card

December 15, 2011

JUSTIN HOLLOWAY

XYZ Company

1234 Archer Road

Gainesville, Fl 32607

[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear JUSTIN HOLLOWAY

I would like to pay off the balance on credit card #23901876 and cancel the account. My records indicate that the payoff is $342.90. You will find a check enclosed for that amount.

I am also requesting that you send a letter stating that the account is closed and the balance is $0.

In the future, consider training your customer service employees to be a little more helpful and a lot less sarcastic. A woman by the name of Ellen Freed just cost you our account.

Sincerely,

Kayin

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