I regret to inform you that we will have to cancel

December 15, 2011

Rony Conrad

1902, X Street, Madison Avenue

Los Angeles, CA-90001

Los Angeles, CA-90001

(123) 456-7890

 

[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear Rony Conrad,

I regret to inform you that we will have to cancel the tour that your group had planned at the plant next Monday. We have to complete an urgent order and this includes the use of chemicals that can be hazardous to the health. That is why we have cancelled all tours in the upcoming days

I apologize for this inconvenience but I am sure that you understand that your safety is of utmost importance and concern for us. If you are still interested please reschedule another date later.

Sincerely,

Abenzio

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