25th Lane Avenue, Old Road, Georgina
[Subject: Normally bold, summarizes the intention of the letter] -Optional-
Dear Jack Morris,
First of all, we would like to thank you for choosing XYZ Insurance. You are one of our most loyal clients and for this we are truly grateful. All of the policies you have purchased are now fully-paid, except for one. We noticed that you missed the annual payment which was due last month. With the current crisis, we understand that you might have just encountered a temporary issue. As such, we would like to propose that the payment be issued in two separate installments instead. Please contact your agent within this week to discuss payment arrangements and to avoid problems with the policy. Thank you very much!