Using all the feedback we got from you, our valued customers

December 5, 2011

JUSTIN HOLLOWAY

XYZ Company.

1234 Archer Road

Gainesville, Fl 32607

[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear JUSTIN HOLLOWAY

Using all the feedback we got from you, our valued customers, last month, we have amped up our customer service hotline!

Now, when you call Belle Insurance, we’ll provide you with more options to get you where you need to be as soon as possible!

We have also assigned all of our clients a special 4-digit code that will be used to monitor the progress of the issues or concerns you call us about, so that our customer service representatives can refer to your concerns easier in the future.

We hope that you will be just as pleased with our new hotline here at Belle Insurance. We did follow the suggestions you gave us as we are committed to providing you with the best possible service. Thank you!

Sincerely,

Alankrita

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