It was a profitable and successful year for us last year

December 2, 2011

Rony Conrad

1902, X Street, Madison Avenue

Los Angeles, CA-90001

Los Angeles, CA-9000

(123) 456-7890

[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear Rony Conrad,

It was a profitable and successful year for us last year because you gave us the chance to supply you with all your office needs. However, for the past 5 months, you have not called us for any order and this is really getting us worried. We would just like to know if there was anything we did that might have disappointed or offended you.

Customer satisfaction and outstanding service are our foremost priorities. It would be very sad on our part if you decide to cut our business partnership and friendship for that matter. So, in this regard, we hope we could have an appointment with you to talk about any concern you might have with our service. When would be the best time for you? Just let us know whenever would be convenient on your part.

We would also like to inform you that our products have consistently been awarded and recognized for its superior quality at the most reasonable price range. With that, I hope you will still retain us as your supplier for your office needs. Thank you.


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