Good afternoon! I am (name) and I am calling on behalf

November 30, 2011

Jimy Ortan,
1234, West 67 Street,
Carlisle, MA 01741,
(123)-456 7890

 

 

 

[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear Jimy Ortan,

Good afternoon! I am (name) and I am calling on behalf of the Adventure Group. This is regarding your subscription to Bungee Magazine. If I am not mistaken, your subscription will be expiring in June. We have been doing business with you for two years now and would like to know how we can serve you even better. Would you mind answering a few questions for a couple of minutes, please?

Did you receive all of the issues on time? If there were some delays in the past, how long were they?

Which features or topics did you like best?

What topics would you be interested in reading in the future?

Do you intend to renew your subscription?

(NO)

Would you mind giving us the reason, please?

Thank you very much then. Have a great day!

(YES)

Thank you very much for renewing. I will be taking care of the necessary paperwork and will make sure that you get the next issue on time. Have a great day!

Sincerely,

Gerzson

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