Your return products were delivered today

November 16, 2011

David Harris

609 West Main Street

Albuquerque

New Mexico, 87109

Cell: 237-409-0198

[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear David Harris

Your return products were delivered today. I sincerely apologize that you weren’t happy with the moisturizer and toner from our skincare line. I am refunding your money. You should receive a check tomorrow as I’ve sent it next day mail.

I notice you did not send back the cleanser and mask. Does this mean you enjoyed them? If so, I keep those in stock at all times and would be happy to replenish your product at any time in the future.

Thank you and have a great day!

Sincerely,

Gavrie

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