we’d like to thank you for getting touch with us.

November 17, 2011

Justin Holloway

XYZ Company

1234 Archer Road

Gainesville, Fl 32607

[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear Justin Holloway,

First of all, we’d like to thank you for getting touch with us. However, we regret to inform you that we cannot replace the wallpaper we sent last week. Our policy states that replacements will only be issued if the product has not been damaged and is kept in its original packaging. Upon inspection, we noticed that the wallpaper was removed from its sealed package and already has some smudges. As such, we can no longer honor your request. We can only give you a 20% discount on your next purchase. Thank you for your consideration.

Sincerely,

Hadrian

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