We have received your report regarding the amount

November 17, 2011

RAPHAEL LAWRENCE

6901 West Main 26 Street

Urbana • Illinois, 61801

Cell: 257-409-8975

[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear RAPHAEL LAWRENCE,

We have received your report regarding the amount which was debited from your account but was not dispensed by the cash machine at our Southridge branch. We will be returning the amount as soon as we can, but we need more details. Could you please let us know the exact time you tried to make the withdrawal, as well as the exact amount that was debited from your account? You may contact me at 434-3434 during working hours. We look forward to resolving this issue at the soonest possible time.

Sincerely,

Botond

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