We have received your letter explaining why it is not possible

November 16, 2011

HENNERY SMITH

2365, S Mayfield Ave

Chicago, IL 6065

Cell: (123)-555-1234

[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear HENNERY SMITH,

We have received your letter explaining why it is not possible for you to purchase the extended warranty on the Slim laptop you have recently purchased. Since we believe that this warranty will actually help you save more money in the long run, we really encourage you to take advantage of it. We are willing to extend the discounted rate offer for another two weeks, after which it will only be available at the regular price, which is 40% higher than what we are currently offering. Do feel free to contact us at anytime, just in case you change your mind. Thank you for giving us a chance to serve you!

Sincerely,
Atilla

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