We are very sorry to hear that your credit card bill seems

November 17, 2011

HENNERY SMITH

2365 S Mayfield Ave

Chicago, IL 60652

Cell: (123)-555-1234

[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear HENNERY SMITH,

We are very sorry to hear that your credit card bill seems to be much higher than expected. Based on your explanation, it seems to us that this someone may have gained unauthorized access to your account. In order to make sure, we will be needing more information from you. Could you please furnish us with a copy of the receipts for the purchases you actually made, so that we can check these against our records?

We are sorry that you have to go through this. We are, however, looking forward to getting to the bottom of this and resolving the issue as quickly as possible. Thank you very much for your patience.

Sincerely,

Bodor

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