We are sorry to hear that you were not completely satisfied

November 17, 2011

Richard Anderson

1234, West 67 Street

Carlisle, MA 01741

(123)-456 7890.

[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear Richard Anderson,

We are sorry to hear that you were not completely satisfied with the body butter you purchased from our online shop. However, since a substantial portion has already been used, we can no longer give a full refund. We would like to offer you a 30% discount on any other item you would like to purchase, though. We hope you understand. we are looking forward to doing more business with you in the future.

Sincerely,
Asztrik

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