We are sorry to hear that you were not completely satisfied

November 17, 2011

Austin Parker

123, X Street, Y Avenue

Manhattan, NY-10009

(123) 456-7890

[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear Austin Parker,

We are sorry to hear that you were not completely satisfied with the colors of the cosmetics you purchased from our online shop. While we would like to help you, we cannot replace used cosmetics due to hygiene concerns. We can, however, send you a pack of our lip balm sampler for free. You can expect this to arrive within the week. We are sorry that we could not help you more. Thank you for your understanding. We hope to continue doing business with you in the future.

Sincerely,

Becse

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