Thank you very much for getting in touch with us

November 17, 2011

Joseph Hall
1902, X Street, Madison Avenue,
Los Angeles, CA-90001
(123) 456-7890

 

[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear Joseph Hall

Thank you very much for getting in touch with us. We regret to hear that you did not find the graphics of the PS3 game you purchased last week very attractive. However, we cannot replace the item anymore because you were already given time to inspect the product, which was free from scratches or other defects. Under our conditions for exchange, only damaged items will be replaced.

We can, however, give you a 20% discount card which you may use for any other purchase you would like to make. Thank you very much for your continued patronage.

Sincerely,

Haines

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