Thank you very much for getting in touch with us.

November 17, 2011

Austin Parker,
1234, West 67 Street,
Carlisle, MA 01741,
(123)-456 7890

[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear Austin Parker,

Thank you very much for getting in touch with us. we have received your complaint regarding the substantial charge you have incurred from activating the roaming feature of your mobile phone plan. We understand that you may have been quite alarmed to see your bill. However, we cannot reverse the charges because our records state that you did use your mobile unit for the stated number of minutes.

In the meantime, we are willing to waive the charge you have incurred for going over the usage limit. We would like to encourage you to review the terms of use before activating any of the other features of your plan. Thank you very much for your consideration and continued patronage of XYZ Mobile.

Sincerely,

Atilla

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