Thank you for sending an email regarding the problems you encountered

November 17, 2011

Jimy Ortan,
1234, West 67 Street,
Carlisle, MA 01741,
(123)-456 7890.

[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear Jimy Ortan,,

Thank you for sending an email regarding the problems you encountered with your touch-screen phone unit. We can no longer issue you a full refund because the specified period for refunds has already elapsed. In addition, we do not cover problems which are brought about by actual use. What we can do is send one of our repair specialists to check on the problem and make any repairs, if necessary, for free. Thank you very much for your consideration. We look forward to hearing from you again.

Sincerely,

Bence

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